I spent a few hours after we returned answering emails and completing feedback requests frim hotels, camping sites, restaurants and sightseeing locations from our trip. When you’re staying away from home for 17 days that’s a lot of places to rate.
Most places were rated as excellent. Some were just ok. A few were completely bad. There is no way I could recommend them. I will go into more details about the individual locations another time.
Like I said most stays were excellent. I try to complete all of my opinions and experiences. Not just the negative ones. Plus within a negative experience there may have been a bright side. An employee who did everything right but wasn’t able to correct the problem. That employee deserves the recognition for their positive effort.
I’m pretty easy to please when it comes to an overnight stay. A hotel needs to be clean with clean bedding and have a working toilet, shower and mainly bathtub. I enjoy soaking in a tub after sitting in the truck for so long and especially after hiking around hills or downtown for hours. One day we walked over 15 miles. Yep, I was looking forward to a bubble bath that night. Unfortunately that was the night in Victoria at the lighthouse, no shower or tub available until the following day.
If I’m camping out then I want flushable, non-smelly toilets, a clean shower and hopefully quiet time. It’s camping after all so you can’t expect too much. I do my best to not camp near killer beasts like bears. The less bugs the better but that ines hard to control. The location dictates the bug problem. I never needs my Shoo-Fly device so I have no idea if it works or not. I’ll have to try it on our next trip.
I filled out a few from restaurants after completing our meal as well.
In my other part time job, these surveys are highly coveted by the corporate offices. Proudly I will say I have a very large number of highly satisfied customers who have completed the feedback email. My employer does offer a discount on the customers next purchase if they complete the survey, but still they are completing it with a positive experience and those positives ones are hard to get. Most customers only write about the negative parts.
So I ask you:
- Do you fill out feedback forms?
- Do you only fill them out if you get a freebie or discount by providing your experience?
- Do you only fill them out for negative experiences?
- How important do you think these feedback requests are and do you think they make a difference?
Ironically while writing this blog I just received another hotel Etsy feedback request. Off to complete that one while it’s fresh in my mind. Incidentally it was a positive experience.
I’ll let you know if I get any responses from my recent road trip.